Frequently Asked Questions
How long do I have access to a course?
You receive ongoing access to purchased courses. We occasionally refresh content; updates are included at no extra cost.
Do I need special equipment?
Common kitchen tools are enough. Where specific tools help (e.g., digital scale, instant-read thermometer), we list them and provide alternatives.
Are subtitles or transcripts available?
Yes, each lesson includes readable transcripts. We continually improve accessibility features.
Can I request a refund?
If you are unsatisfied, contact us within 14 days and before completing over 30% of a course. We aim to resolve issues fairly.
Do you offer gluten-free options?
Yes, see our Gluten-Free track in the Catalog. We cover flour blends, binders, and texture strategies.
Will I get personalized feedback?
We provide guided checklists and troubleshooting notes. For feedback on specific bakes, send context and photos via the contact form; we’ll do our best to help.
Do courses include printable materials?
Yes. Each course includes printable checklists, ingredient planners, and temperature maps suitable for a kitchen journal.
How do I contact support?
Use the Contact page or email [email protected]. We reply within two business days.